Welcome to Tuart Family Practice. By accessing or using our services, you agree to be bound by these Terms of Service. Please read them carefully.

1. General Information
Tuart Family Practice provides medical and allied health services to patients. All services are delivered in accordance with Australian healthcare standards and regulations.

2. Appointments

• Appointments can be made online, over the phone, or in person.
• It is the patient’s responsibility to arrive on time. Late arrivals may result in rescheduling.
• Cancellations should be made at least 3 hours in advance to allow others access to appointment slots.

3. Payments and Billing

• We offer mixed billing, bulk billing, and private billing options. Eligibility for bulk billing depends on Medicare or other applicable criteria.
• Sundays Billing Policy: Bulk billing is available only for eligible patients, including children under 16 years, individuals aged 65 and over, and holders of concession cards.
• Fees for private services must be paid at the time of consultation.
• Outstanding fees may result in additional charges or the withholding of non-urgent services.

4. Telehealth Services

• Telehealth consultations are available for eligible patients.
• By using telehealth, you agree to the limitations of online consultations, which may require in-person follow-ups.
• Patients are responsible for providing accurate information and ensuring a secure and private environment for telehealth sessions.

5. Privacy and Confidentiality
Your personal and medical information will be handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as outlined in the Privacy Policy.

6. Patient Responsibilities
Patients agree to:

• Provide accurate and complete personal and medical information.
• Follow prescribed treatments and medical advice.
• Treat all staff with respect and courtesy.
• Inform the practice of changes to contact details or medical history.

7. Limitation of Liability

• Tuart Family Practice provides healthcare services to the best of its ability but cannot guarantee specific outcomes.
• We are not liable for any loss, damage, or injury arising from the misuse of services or failure to follow medical advice.

8. Third-Party Services
Our practice may refer you to third-party providers such as pathology labs or specialists. We are not responsible for the services or billing policies of third parties.

9. Website Use

• Information on our website is for general purposes and does not constitute medical advice.
• We reserve the right to update, modify, or remove website content at any time without notice.

10. Changes to Terms
Tuart Family Practice may update these Terms of Service from time to time. Changes will take effect immediately upon posting on our website.

11. Governing Law
These Terms of Service are governed by the laws of Western Australia.

Contact Us
For questions or concerns about these terms, please contact:
Tuart Family Practice